Description: In this revised edition of her best-seller, noted sales consultant Linda Richardson offers salespeople the tools they need to successfully use customer-focused, dialogue selling. Featuring real-world dialogue samples, helpful dos and don'ts, self-tests, checklists, and other useful tools, this guide offers insight on every aspect of face-to-face selling, from the initial introduction through the needs identification and the negotiation of terms and price to the successful close, with prime emphasis on the six critical skills necessary to the dialogue-driven sales call: presence, rapport building, questioning, listening, product positioning, and checking. Linda Richardson is presidetn of The Richardson Company, sales and leadership consultants to business. She teaches at the University of Pennsylvania's Wharton School and is the author of Selling By Phone, Stop Telling, Start Selling; and Winning Group Sales Presentations. The Six Elements of the Dialogue Framework. Dialogue Element: Opening. Dialogue Element: Product Positioning. Dialogue Elements: Price Positioning. Dialogue Element: Objections. Dialogue Element: Close/Action Step. Dialogue Element Follow-Up. The Six Critical Skills of the Dialogue Framework. Dialogue Skill. Dialogue Skill: Presence. Dialogue Skill: Relating. Dialogue Skill: Questioning. Dialogue Skill: Listening. Dialogue Skill: Product Positioning. Dialogue Skill: Checking. Preparing for the Sales Dialogue. Preparing Your Sales Strategy. Planning for the Sales Call. Negotiating Terms and Price. Self and Peer Coaching.
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
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EAN: 9780070525580
UPC: 9780070525580
ISBN: 9780070525580
MPN: N/A
Book Title: Stop Telling, Start Selling: How to Use Customer-F
Number of Pages: 288 Pages
Publication Name: Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales
Language: English
Publisher: Mcgraw-Hill Education
Subject: Communication Studies, Sales & Selling / General
Item Height: 0.8 in
Publication Year: 1997
Features: Revised
Item Weight: 13.3 Oz
Type: Textbook
Item Length: 8.9 in
Author: Linda Richardson
Subject Area: Language Arts & Disciplines, Business & Economics
Item Width: 5.9 in
Format: Trade Paperback
