Description: Gender: Female (not guaranteed). Health: Strictly quarantined; healthy & active. Packaging: We guarantee that all goldfish arrive alive and securely packaged for professional handling. Shipping Our goldfish's health and well-being are our top priority, and we take measures to ensure their good health. Each goldfish undergoes a thorough quarantine process in our facility, which lasts for at least two weeks. We recommend continuing this process once you receive them to ensure that your goldfish remains healthy. Before shipping, our goldfish are fasted for three (3) days to ensure safe travel. We send our shipments to UPS from Mondays to Wednesdays, excluding holidays thru UPS Next Day Air (recomended) or 2nd Day Shipping. You can expect your deliveries between Wednesday through Friday depending on service chosen. This is to help ensure that no packages are left in the carrier facilities over the weekend. Note that deliveries may extend until late or end of the day. Please ensure that someone is available to move your delivery indoors promptly upon arrival and start the Acclimation Process. Ebay might charge you shipping for each fish when buying multiple fish from us. If we can combine shipments, we will give you a refund for unused shipping funds!! Acclimating your Fish What is Acclimation Process? Acclimation is the process of introducing a fish to new water conditions without causing shock. The purpose of acclimation is to allow the fish to adjust to changes in pH, temperature, salinity, oxygen content, nutrient levels, sounds, and lighting. Steps to Acclimate your fish: 1. Float the sealed bag in the aquarium for 15-25 minutes. You should not be opening the bag at this step. This will allow the water to adjust slowly to the temperature of the tank. 2. Open the bag (DO NOT release water inside the shipping bag directly into your tank water) after floating, check the temperature of the water inside the bag and your tank’s water. Make sure the temperature between the water in the bag and aquarium are similar. 3. Once you’ve reached the same water temperature, using clean hands, place your goldfish into your quarantine tank. IMPORTANT: After removing the fish, dispose the bag AND water. DO NOT release bagged water into your aquarium. 4. Your fish will likely be stressed from the shipping. This is normal, but the fish generally recover easily and quickly. As part of the stress response, some fish will generate extra “slime-coat” and the eyes might even look a bit foggy. We don’t recommend any particular treatments arrival as the fish have been fully treated during quarantine and healthy when shipped. We do however recommend adding aquarium salt to the tank to 0.15% -0.2% and increasing the air during the first 72 hours as this will greatly assist in the acclimation process. The fish are generally lethargic and might sit on the bottom or hide for the first few hours or even days. 5. DONT FEED YOUR GOLDFISH, until they recover and are active. May take up to 48 hours. Start off with feeding very little, and gradually increase food. Emergency Acclimation The transportation of fish from our facilities can have varying outcomes, including delays, mishandled packages, or stress-related issues. If any of these issues occur, it is important to follow the instructions below to acclimate your fish using our safe and recommended emergency acclimation process: In case the fish you received are lying on their sides or the bag has leaked during shipping, it is crucial to transfer them into fresh water immediately. Increase the salinity of your water to 0.3% with the appropriate aquarium salt and increase the air flow in the tank for the first 72 hours. Monitor your fish for the next several days. To help fish acclimate and alleviate a wide spectrum of issues over time, it is recommended to use salt and provide plenty of air. Refund Policy Dead on Arrival (DOA) We take every precaution in ensuring your fish arrive to you alive and safe. However, if you have any issues with your order, like receiving Dead on Arrival (DOA) fish or incorrect fish, please follow these guidelines to submit a claim: Deadline of Claim Submission: Please ensure that you submit your claim within 2 hours of confirmed delivery to avoid automatic voiding of your warranty or guarantee. Provide Evidence: Record a clear video and take a photo of the dead or incorrect fish in the sealed bag and send them to us Information Required: Include your full name, phone number, and Order number in the email. We are not responsible for fish that perish due to unavailability of the customer to receive the delivery. Make sure you are present upon arrival. Contact Us Promptly: To ensure that we can honor a DOA or incorrect fish claim, please contact us within 2 hours of receiving the package. We will verify this using the delivery time provided by the carrier's tracking information. Please be advised that we only offer store credit for valid DOA claims. Once your claim is processed, we will provide credit that can be used for a future purchase. It is important to note that shipping costs are non-refundable. Additionally, the buyer is responsible for the shipping costs associated with any replacement fish.
Price: 129 USD
Location: Duarte, California
End Time: 2024-11-19T07:31:53.000Z
Shipping Cost: 39 USD
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Item Specifics
All returns accepted: ReturnsNotAccepted
Return policy details:
Species: Goldfish
Difficulty Level: Beginner
