Description: Business Process OutsourcingThe Competitive Advantage Author(s): Rick L. Click, Thomas N. Duening Format: Hardback Publisher: John Wiley & Sons Inc, United States Imprint: John Wiley & Sons Inc ISBN-13: 9780471655770, 978-0471655770 Synopsis Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. * Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
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Book Title: Business Process Outsourcing
Number of Pages: 242 Pages
Language: English
Publication Name: Business Process Outsourcing: the Competitive Advantage
Publisher: John Wiley & Sons INC International Concepts
Publication Year: 2004
Subject: Accounting
Item Height: 245 mm
Item Weight: 506 g
Type: Textbook
Author: Thomas N. Duening, Rick L. Click
Item Width: 160 mm
Format: Hardcover
